The first-class concierge service at the Grand Paraíso distinguishes Iberostar as a 5-star luxury resort at this Caribbean paradise. Services begin even before arrival, featuring customized amenities and reservations. After their travels, guests are greeted at the resort with a refreshing glass of champagne and a cool, moist towel. As part of the personal concierge service, guests also receive a pillow menu, in-room minibar stocked daily with their favorite beverages, and complimentary newspaper and a shoeshine. For those wanting to relax poolside have concierge service available for towels, sunbathing products, and reading material.
Stay in the Grand Paraíso’s Ocean front or Villa rooms and receive the Grant Hotel Paraíso’s Grand Star service. The Playa del Carmen personal butler and concierge service provide guests with in-room check-in, packing and unpacking service, turndown service with aromatherapy, complimentary daily newspaper, and overnight ironing service. Late check-out and transportation within the hotel is also an option.